Refunds & Returns Policy
Thank you for shopping on our website – if you are not 100% satisfied with your purchase, we’re here to help.
Customer Support is available 24/7 at [email protected]
We do our very best to respond to support emails within 48 hours.
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours.
A 12.5% service and processing fee applies on all cancellations.
Once the packaging and shipping process has started, it can no longer be cancelled.
Refund & Return Policy
Our products can be returned within 15 days of the original purchase of the product.
A non-refundable dollar amount of $29 per order (which covers the initial product packing & handling fee) is applicable
Items must be shipped back to the original Warehouse your package originated from (at the cost of the purchaser)
Your refund will be processed 24-48 hours after receipt of the returned item
Refunds may be held in credit against your account for future purchases if requested or directly refunded via the original mode of payment (ie your credit card or Paypal account)
You can return your product anytime within 15 days for an exchange or full refund (not including the product handling & shipping fee) subject to the following conditions.
To be eligible for a return, please make sure that:
- The product was purchased within the last 15 days.
- The product is unopened, in its original packaging.
- You have the receipt, order confirmation or proof of purchase from BuyFactory.direct
- We are unable to accept returns of purchases made from third-party retailers.
Products that do not meet these criteria will not be considered for return.
Unfortunately, items purchased on sale or with a discount code cannot be refunded. Only regular price items can be refunded.
If you receive a damaged product, please notify us immediately.
If you have any questions about our returns and refunds policy, please contact us